Smith & Williamson

The Client

Leading independent providers of investment management, accountancy, tax, corporate and financial advisory services to private clients, corporates, professional practices, and non-profit organisations.

Smith and Williamson were seeking an expert facilities management solution that would enable them to focus on core business operations.

The Benchmarking Process

Using the financial and site data collected from our benchmarking process, we outlined key strategies and KPIs that would reduce the overall spend, improve recruitment and staff retention. We also identified the need for clear reporting and communication to improve services.

The Outcome

By using our benchmarking knowledge and management expertise, upon contract award we were able to:

• Unify a number of FM and cleaning service lines under one supplier.
• Achieve clear budgeting and liability by accurate financial reporting.
• A significant increase in both the quality of account management, reporting, and most importantly, quality of FM services and site supervision.

What the client says:

“A single point of contact has been a welcome change. Rollright focus on not only service output but also investing time in account management and reporting – this is essential for strategic objectives to be met.”
Associate Director of Facilities