24/7 Solutions

Buildings don't close and neither does Rollright. We operate a 24 hour, 7 day a week helpdesk manned by Rollright staff. They ensure we act swiftly and effectively should a problem arise. This service is available to all our clients.

Escalation Procedure

Our Client-side teams are provided with an escalation and assignment instructions handbook. This will detail 24 hour response and management backup, contact details, a management tree, specialist contractor information and key contact numbers.

Communications and Record Keeping

Reports, records and documents are filed in duplicate. In paper form, we have archives at our Queen Street and Chipping Norton offices.

We also offer a web-based reporting and record storage service for clients. Agreed documentation can be uploaded to our  client intranet website for instant access.